Refund Policy & Terms of Service
* Returns: OceanPointe Distributors Corp. (ODC) provides a 30 Day Return/Exchange Policy, counting from the day the product was delivered, for deliveries to the contiguous U.S. Exports are not returnable. Close-out items with the "Final Sale" legend are not returnable. Shipping Expenses to the client and back to our location are not refundable. BEFORE returning a product, a Return Authorization must be requested. Computer desks can only be returned if boxes have been unopened. Otherwise, the package will be refused. Installed products are not returnable. Refunds for returns of products with Free Shipping will be discounted by the actual shipping charge paid by ODC to ship the product. Orders canceled before shipping will be refunded 100%
- Re-stocking fee: due to the great wear and tear of courier handling, a restocking fee of 15 to 30% (with a minimum of $30.00) applies to all CUZZI branded products provided the item has been returned in perfect conditions and the box unmarked and un-opened. Missing and damaged parts will be charged and discounted from the above refund. Restoking fees for other brands sold by ODC depend on each manufacturer (call us for their policies).Freight charges to the client are not refundable and the product must returned with freight pre-paid by the client. ODC will not accept returns on a freight collect basis.
- Return Inspection & Approval: all authorized returns are subject to inspection and final approval. Returned merchandise must be in original factory condition, each part individually wrapped, with all packaging materials. Box must be taped w/clear tape along all seams and with no legends written on the box. The cost of damaged or missing parts will be deducted from the refund in addition to the above restocking fee, and freight, even if caused during return shipping.
- Warranty: 1 year since purchase date. Products are covered by a manufacturer's Limited Warranty* against defects and workmanship. Any product that is defective in either materials or workmanship will be repaired or replaced at the manufacturer's discretion. This warranty does not cover damage in transit or any modification to the product by the customer. This warranty is valid provided the product is used for its intended purpose and used with weight loads not exceeding those recommended. This warranty does not cover any problems which result from improper set-up, unauthorized modification, normal wear and tear, abuse, or environmental damages including fire, hurricane or floods.
*Limitations: Regardless of how carefully you use or care for your product, it will eventually show age and wear. Coverage does not include expected age and wear of products, neither the consequential costs of repairing or replacing other property damaged in the event of our product malfunctioning, nor incidental loss of time, loss of use, etc. Damages are not recoverable under this warranty. Other limitations may apply depending on the model purchased. Inquire with your sales representative for details.
Warranty Disclaimer and Limitation of Liability
Except as expressly set forth in this Limited Warranty and to the greatest extent allowed by law, Oceanpointe Distributors Corp. (ODC) makes no other representations, warranties or conditions, express or implied, including any implied representations, warranties or conditions of merchantability, fitness for a particular purpose, non-infringement, and non-interference. ODC does not warrant that your use of the ODC product will be uninterrupted or error-free. Any implied warranties that may be imposed by law are limited in duration to the Limited Warranty period, to the greatest extent allowed by law.
ODC SHALL NOT BE LIABLE UNDER THIS WARRANTY FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF ODC PRODUCTS OR SERVICES. ODC IS NOT LIABLE UNDER THIS WARRANTY FOR ANY DAMAGE AMOUNT MORE THAN THE AMOUNT PAID BY THE END USER FOR THE PRODUCT AND/OR SERVICES.
Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this Limited Warranty may not apply to you. This Limited Warranty is subject to change without notification. ODC devices are not intended to cure, treat, mitigate or prevent any disease
* Freight Damage Claims, missing parts, and other claims: these cases must be reported up to 7 days after delivery (not after assembly), even if the box has not been opened. If you do not plan to assemble the desk immediately, please inspect all parts to detect any freight damage, before the 7 day deadline. Keep the box until all parts have been inspected. If any part is damaged or missing, call us immediately.
PACKAGES SENT BACK WITHOUT OUR PREVIOUS AUTHORIZATION WILL NOT BE RECEIVED AND NOT REFUNDED, EVEN IF DAMAGED. In case of damage, keep ALL the original packaging material, as it must be analyzed to honor the insurance. Replacement parts will be sent via Ground service.
* Shipping: rates shown are Fedex Ground to contiguous U.S. states only.
Promotional Free Shipping, when offered, is only to contiguous US states.
Faster shipping alternatives, such as Fedex Overnight, Fedex Second Day, U.P.S. choices, etc... are available upon request. Please call us for a quote on your special shipping requirements before ordering.
- Shipping to non contiguous U.S. states, U.S. territories & International Orders: orders from locations other than the contiguous U.S. must be previously authorized and quoted before confirming the order. ODC's freight quote does not include eventual expenses on the client's local side, if any. The client is responsible for providing a correct shipping address in line with local regulations. All eventual additional costs related from the importation of the product (when applicable), such as Import Duties, Customs expenses, Brokerage expenses, address corrections, expenses resulting from undelivered packages due to local delivery restrictions, non-authorized delivery addresses or any legal restrictions, repeat intents to deliver without success due to lack of recipients present to receive the package, etc. and others stemming from the clearance of the item and cost to the definitive location. Expenses stemming from undelivered packages, including return to sender expenses are responsibility of the recipient. Unpaid import expenses billed to ODC due to lack of payment by the client will automatically be charged to the client, plus a $10.00 administrative fee.
Orders placed online to the above non contiguous U.S. states and international orders will initially show the local rates. You will then be contacted with the specific rate to your location, so you can approve or cancel the order. We recommend that you contact us before your place the order for these locations.
* Undeliverable order: it is the responsibility of the client to be present or make arrangements so as to receive the product at delivery. If for any reason the purchase cannot be delivered or is refused, and returned to ODC, all freight costs (to the client, back to our premises, and eventually, back to the client), will be charged to the client. Any freight damage will also be charged to the client.
* Purchase Orders: SELLER’S ACCEPTANCE OF BUYER’S PURCHASE ORDER IS EXPRESSLY MADE CONDITIONAL ON BUYER’S ACCEPTANCE OF THE ABOVE TERMS AND CONDITIONS OF SALE, WHICH ARE IN LIEU OF ANY ADDITIONAL OR DIFFERENT TERMS CONTAINED IN BUYER’S PURCHASE ORDER OR OTHER DOCUMENT OR COMMUNICATION PERTAINING TO BUYER’S ORDER OR THE GOODS. BUYER’S ASSENT TO THE TERMS AND CONDITIONS CONTAINED IN THIS DOCUMENT SHALL BE CONCLUSIVELY PRESUMED FROM BUYER’S ACCEPTANCE OF ALL OR ANY PART OF THE GOODS OR FROM PAYMENT BY BUYER FOR ALL OR ANY PART OF THE GOODS. NONE OF THESE TERMS AND CONDITIONS MAY BE ADDED TO, MODIFIED, SUPERCEDED OR OTHERWISE ALTERED, EXCEPT BY A WRITTEN INSTRUMENT SIGNED BY AN AUTHORIZED EXECUTIVE OF SELLER. FAILURE OF SELLER TO OBJECT TO ANY TERMS OR CONDITIONS WHICH MAY BE CONTAINED IN ANY DOCUMENT OR FORM OF BUYER SHALL NOT BE CONSTRUED AS A WAIVER OF THESE CONDITIONS, NOR AS AN ACCEPTANCE OF ANY SUCH TERMS AND CONDITIONS.
Indemnification. In addition to the foregoing, Buyer agrees to save and hold Seller harmless from any claims, demands, liabilities, costs, expenses or judgments arising in whole or in part, directly or indirectly, out of the negligence or lack of care by Buyer or Buyer’s customers, agents, employees or invitees involving the use of the goods supplied by Seller. This indemnification shall include all costs, attorney’s fees and other expenses paid or incurred by or imposed upon Seller in connection with the defense of any such claim.
Governing Law. Any agreement arising out of this transaction shall be deemed to have been made in Seminole County, Florida, USA. The parties agree that the validity, interpretation and performance of any agreement arising out of this transaction shall be governed by the laws of the State of Florida, USA without regard to conflicts of interest laws. Buyer and Seller hereby submit to the exclusive jurisdiction for the resolution of any disputes hereunder, to the applicable Circuit Court in Seminole County, Florida, USA. This shall be the sole and exclusive jurisdiction and venue for the purpose of adjudication of any rights and liabilities hereunder.